Posts

Showing posts from December, 2019
DAY 5


ORDER # 114-xxxxxxx-xxxxxxx status 1:22 PM R RAHUL NATARAJAN HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE. ORDER # xxxxxxx-xxxxxxx status 1:23 PM Rahul Natarajan | Customer Service Hi, I am Rahul Natarajan, I'll be glad to help you. I found that you are having the problem with order ,But please don´t worry I will help you with that. Amazon.com Gift Card in a Black Gift Box (Classic Black Card Design) Is this the item ? R 1:26 PM yes 1:26 PM Rahul Natarajan | Customer Service I am sorry that the item is not delivered to you , Kindly wait for two minutes while I am reviewing the order details. I'm sorry to keep you waiting. It'll just be a moment longer. Steven upon checking the details I found that the item is get strucked so in this case I will help you to raise a ticket for this issue R 1:31 PM i'd like to cancel the order order was placed on dec 26, today is dec 31 1:32 PM Rahul Natarajan | Customer Service
DAY 4


order status: Order# 114-xxxxxxx-xxxxxxx 6:31 PM S SHARMAINE HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE. Sharmaine | Customer Service Hi Steven, this is Sharmaine. How may I help you? S 6:31 PM order status: Order# 114-xxxxxxx-xxxxxxx 6:33 PM Sharmaine | Customer Service Please allow me a moment to check. Upon carefully checking your order i can see that this item is still under pending fulfillment and this item is not available in our fulfillment facility in your area. However we try to obtain this item from our another fulfillment center. what I can do here is to file a ticket on this so that the shipment will go through and this item will be delivered to you anytime soon. S 6:35 PM there is already a ticket open i would like to cancel the order since it has not shipped 6:36 PM Sharmaine | Customer Service as i can see here your orders was ready to ship out we dont have option for cancel your order S 6:37 PM do you have a tracking number since it is ready to ship out?
DAY 3


status of ORDER # 114-xxxxxxx-xxxxxxxx 10:53 AM S SLY HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE. Sly | Customer Service Hi Steven. I understand you want to know the status of the order. I will definitely assist you with this. It supposed to be delivered on the 27th. Let me check what we can do here. The item already waiting to be shipped. It already entered the shipping process. S 10:58 AM it has been in the "shipping process" for 4 days including today. i do not believe you. if it is waiting to be shipped, has it been assigned a tracking number that you can give me? 10:59 AM Sly | Customer Service We still do not have the tracking number. You will receive the tracking info. S 11:00 AM have you assigned a carrier to the order? that you can provide me? 11:01 AM Sly | Customer Service Not yet. Those information will be sent to you. For the meantime, we still do not have the i'nformation. S 11:01 AM so basically you have not even started packing the order yet. don't you…
DAY 2

Messaging Assistant | Customer Service Hi! It's Amazon's messaging assistant again. Amazon.com Gift Card in a Black Gift Box (Classic Black Card Design) Is this what you need help with? 11:19 AM Yes, that’s it 11:19 AM Messaging Assistant | Customer Service OK, I'll get someone to help you here through chat. 11:19 AM OK, get help through chat 11:19 AM Messaging Assistant | Customer Service If you have details you think would help the associate, type them here. 11:19 AM R ROSE HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE. What is the status of Case ID: 04xxxxxxxx 11:19 AM Rose | Customer Service Hi Steven, is this for the item that was stuck in shipment? R 11:20 AM yes is this a real case number? what is the status