DAY 2
Messaging Assistant |
Customer Service
Hi! It's Amazon's
messaging assistant again.
Amazon.com Gift Card in a Black Gift Box (Classic Black Card
Design)
Is this what you need
help with?
11:19 AM
Yes, that’s it
11:19 AM
Messaging Assistant |
Customer Service
OK, I'll get someone
to help you here through chat.
11:19 AM
OK, get help through
chat
11:19 AM
Messaging Assistant |
Customer Service
If you have details
you think would help the associate, type them here.
11:19 AM
R
ROSE HAS JOINED & WILL BE READY TO CHAT IN JUST A
MINUTE.
What is the status of
Case ID: 04xxxxxxxx
11:19 AM
Rose | Customer
Service
Hi Steven, is this for
the item that was stuck in shipment?
R
11:20 AM
yes
is this a real case
number?
what is the status
11:20 AM
Rose | Customer
Service
The process for this
is not visible on my end since this is being process internally.
You will receive email
once the status for this is updated.
R
11:22 AM
can i talk to someone
who can discuss the case with me
11:22 AM
Rose | Customer
Service
We don't have a phone
associate for that Steven.
R
11:24 AM
where is my item
11:24 AM
Rose | Customer
Service
The item iss till in
shipment.
R
11:27 AM
since you have not
shipped, cancel my order
11:27 AM
Rose | Customer
Service
The item can't be
cancelled since this is now on the advance shipping process.
R
11:27 AM
it has been in
shipping process for 2 days
how much loinger
when will amazon ship
it is a gift card - it
doesnt run out of stock
so how long does it
take amazon to put a gift card into a box?
11:29 AM
Rose | Customer
Service
I don't have an idea
of the specific time frame for this Steven.My apologies.
R
11:32 AM
i need to talk to
someone who can cancel my order
or you cancel it
and remove the hold on
my credit card
it is not right that
amazon holds funds against my credit card for an item that amazon cannot ship
11:33 AM
Rose | Customer
Service
This will only be
cancelled once the order ships and carrier is assigned.
R
11:35 AM
why does it take
amazon so long to ship?
it is a gift card
11:35 AM
Rose | Customer
Service
I am not sure since
there is no further update on this.
R
11:37 AM
why does this order
not comply with my prime membership
i would like a refund
for my prime membership
11:37 AM
Rose | Customer
Service
We can only process a
refund once this is cancelled.
R
11:38 AM
refund my PRIME
MEMBERSHIP $119 a year
11:39 AM
Rose | Customer Service
I don't have an option
that unless it will be cancelled.
R
11:40 AM
is there anything
useful you can tell me?
you dont have any
information about the order
you dont know when it
will ship
you cant cancel the
order
you are basically
useless
what can you tell me
about my order?
11:41 AM
Rose | Customer
Service
for now please wait
for this item to be shipped out so we can further provide you information of
this.
R
11:42 AM
i dont want to wait 30
days for this to ship
i have waited 2 days
for this item already
i want to cancel the
order
11:42 AM
Rose | Customer
Service
Once the carrier is
assigned, that will only be the time you can cancel this.
R
11:43 AM
how long does that
take?
you can't find a fedex
truck?
you can't find your
own truck?
why can you not assign
a carrier to the order?
is the item too big?
is it too heavy?
did you run out of
gift cards?
why is the order
stuck?
do you know how
ridiculous your answers sound?
11:44 AM
Rose | Customer
Service
You will receive an
e-mail when we have an estimated date. My apology for the inconvenience the
situation had caused.
R
11:46 AM
release the hold on my
credit card
11:47 AM
Rose | Customer
Service
I don't have an option
to do that.
Unless you delete your
card on your acocunt.
*account
R
11:49 AM
please provide a link
to page where i can delete my card
i have deleted the
credit card
please remove the hold
on my credit card
11:52 AM
Rose | Customer
Service
Can i have your phone
number so I can connect you to a phone associate?
R
11:52 AM
can you not remove the
hold like you said?
why did you tell me to
delete the credit card off my account?
11:53 AM
Rose | Customer
Service
I can't.
By that the payment
for the order won't go through since you want to cancel the order.
R
11:55 AM
payment information is
already on the order
don't lie to me again
11:55 AM
Rose | Customer
Service
That is only an
authorization and not an actual charge, and I am not lying. can I have your
phone number?
R
11:56 AM
will you be able to
tell me anything new on the phone that is different than what you have told me
here?
can you tell me when
my order will ship?
can you cancel my
order over the phone?
can you remove the
hold on my credit card over the phone?>
can you assign a
carrier while i am on the phone?
11:57 AM
Rose | Customer
Service
If you can't provide
that's okay. And as what I have said, you will receive an e-mail when we have
an estimated date.
I no longer have other
information regarding this order since I have provided to you already Steven.
R
11:58 AM
you havent provided
ANYTHING to me
no status
no estiamted ship date
no estimated date of
delivery
no tracking number
what information did
you provide me about my order?
11:59 AM
Rose | Customer
Service
Because the process is
internal and I don't have further updates on this. I am asking you to wait
until the order ships so you will have information.
. Is there anything
else I can further assist you with aside from this?
R
12:01 PM
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