DAY 2

Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
Amazon.com Gift Card in a Black Gift Box (Classic Black Card Design)
Is this what you need help with?
11:19 AM
Yes, that’s it
11:19 AM
Messaging Assistant | Customer Service
OK, I'll get someone to help you here through chat.
11:19 AM
OK, get help through chat
11:19 AM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
11:19 AM
R
ROSE HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
What is the status of Case ID: 04xxxxxxxx
11:19 AM
Rose | Customer Service
Hi Steven, is this for the item that was stuck in shipment?
R
11:20 AM
yes
is this a real case number?
what is the status
11:20 AM
Rose | Customer Service
The process for this is not visible on my end since this is being process internally.
You will receive email once the status for this is updated.
R
11:22 AM
can i talk to someone who can discuss the case with me
11:22 AM
Rose | Customer Service
We don't have a phone associate for that Steven.
R
11:24 AM
where is my item
11:24 AM
Rose | Customer Service
The item iss till in shipment.
R
11:27 AM
since you have not shipped, cancel my order
11:27 AM
Rose | Customer Service
The item can't be cancelled since this is now on the advance shipping process.
R
11:27 AM
it has been in shipping process for 2 days
how much loinger
when will amazon ship
it is a gift card - it doesnt run out of stock
so how long does it take amazon to put a gift card into a box?
11:29 AM
Rose | Customer Service
I don't have an idea of the specific time frame for this Steven.My apologies.
R
11:32 AM
i need to talk to someone who can cancel my order
or you cancel it
and remove the hold on my credit card
it is not right that amazon holds funds against my credit card for an item that amazon cannot ship
11:33 AM
Rose | Customer Service
This will only be cancelled once the order ships and carrier is assigned.
R
11:35 AM
why does it take amazon so long to ship?
it is a gift card
11:35 AM
Rose | Customer Service
I am not sure since there is no further update on this.
R
11:37 AM
why does this order not comply with my prime membership
i would like a refund for my prime membership
11:37 AM
Rose | Customer Service
We can only process a refund once this is cancelled.
R
11:38 AM
refund my PRIME MEMBERSHIP $119 a year
11:39 AM
Rose | Customer Service
I don't have an option that unless it will be cancelled.
R
11:40 AM
is there anything useful you can tell me?
you dont have any information about the order
you dont know when it will ship
you cant cancel the order
you are basically useless
what can you tell me about my order?
11:41 AM
Rose | Customer Service
for now please wait for this item to be shipped out so we can further provide you information of this.
R
11:42 AM
i dont want to wait 30 days for this to ship
i have waited 2 days for this item already
i want to cancel the order
11:42 AM
Rose | Customer Service
Once the carrier is assigned, that will only be the time you can cancel this.
R
11:43 AM
how long does that take?
you can't find a fedex truck?
you can't find your own truck?
why can you not assign a carrier to the order?
is the item too big?
is it too heavy?
did you run out of gift cards?
why is the order stuck?
do you know how ridiculous your answers sound?
11:44 AM
Rose | Customer Service
You will receive an e-mail when we have an estimated date. My apology for the inconvenience the situation had caused.
R
11:46 AM
release the hold on my credit card
11:47 AM
Rose | Customer Service
I don't have an option to do that.
Unless you delete your card on your acocunt.
*account
R
11:49 AM
please provide a link to page where i can delete my card
i have deleted the credit card
please remove the hold on my credit card
11:52 AM
Rose | Customer Service
Can i have your phone number so I can connect you to a phone associate?
R
11:52 AM
can you not remove the hold like you said?
why did you tell me to delete the credit card off my account?
11:53 AM
Rose | Customer Service
I can't.
By that the payment for the order won't go through since you want to cancel the order.
R
11:55 AM
payment information is already on the order
don't lie to me again
11:55 AM
Rose | Customer Service
That is only an authorization and not an actual charge, and I am not lying. can I have your phone number?
R
11:56 AM
will you be able to tell me anything new on the phone that is different than what you have told me here?
can you tell me when my order will ship?
can you cancel my order over the phone?
can you remove the hold on my credit card over the phone?>
can you assign a carrier while i am on the phone?
11:57 AM
Rose | Customer Service
If you can't provide that's okay. And as what I have said, you will receive an e-mail when we have an estimated date.
I no longer have other information regarding this order since I have provided to you already Steven.
R
11:58 AM
you havent provided ANYTHING to me
no status
no estiamted ship date
no estimated date of delivery
no tracking number
what information did you provide me about my order?
11:59 AM
Rose | Customer Service
Because the process is internal and I don't have further updates on this. I am asking you to wait until the order ships so you will have information.
. Is there anything else I can further assist you with aside from this?
R
12:01 PM


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