DAY 2

Messaging Assistant | Customer Service

Hi! It's Amazon's messaging assistant again.

Amazon.com Gift Card in a Black Gift Box (Classic Black Card Design)

Is this what you need help with?

11:19 AM

Yes, that’s it

11:19 AM

Messaging Assistant | Customer Service

OK, I'll get someone to help you here through chat.

11:19 AM

OK, get help through chat

11:19 AM

Messaging Assistant | Customer Service

If you have details you think would help the associate, type them here.

11:19 AM

R

ROSE HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.

What is the status of Case ID: 04xxxxxxxx

11:19 AM

Rose | Customer Service

Hi Steven, is this for the item that was stuck in shipment?

R

11:20 AM

yes

is this a real case number?

what is the status

11:20 AM

Rose | Customer Service

The process for this is not visible on my end since this is being process internally.

You will receive email once the status for this is updated.

R

11:22 AM

can i talk to someone who can discuss the case with me

11:22 AM

Rose | Customer Service

We don't have a phone associate for that Steven.

R

11:24 AM

where is my item

11:24 AM

Rose | Customer Service

The item iss till in shipment.

R

11:27 AM

since you have not shipped, cancel my order

11:27 AM

Rose | Customer Service

The item can't be cancelled since this is now on the advance shipping process.

R

11:27 AM

it has been in shipping process for 2 days

how much loinger

when will amazon ship

it is a gift card - it doesnt run out of stock

so how long does it take amazon to put a gift card into a box?

11:29 AM

Rose | Customer Service

I don't have an idea of the specific time frame for this Steven.My apologies.

R

11:32 AM

i need to talk to someone who can cancel my order

or you cancel it

and remove the hold on my credit card

it is not right that amazon holds funds against my credit card for an item that amazon cannot ship

11:33 AM

Rose | Customer Service

This will only be cancelled once the order ships and carrier is assigned.

R

11:35 AM

why does it take amazon so long to ship?

it is a gift card

11:35 AM

Rose | Customer Service

I am not sure since there is no further update on this.

R

11:37 AM

why does this order not comply with my prime membership

i would like a refund for my prime membership

11:37 AM

Rose | Customer Service

We can only process a refund once this is cancelled.

R

11:38 AM

refund my PRIME MEMBERSHIP $119 a year

11:39 AM

Rose | Customer Service

I don't have an option that unless it will be cancelled.

R

11:40 AM

is there anything useful you can tell me?

you dont have any information about the order

you dont know when it will ship

you cant cancel the order

you are basically useless

what can you tell me about my order?

11:41 AM

Rose | Customer Service

for now please wait for this item to be shipped out so we can further provide you information of this.

R

11:42 AM

i dont want to wait 30 days for this to ship

i have waited 2 days for this item already

i want to cancel the order

11:42 AM

Rose | Customer Service

Once the carrier is assigned, that will only be the time you can cancel this.

R

11:43 AM

how long does that take?

you can't find a fedex truck?

you can't find your own truck?

why can you not assign a carrier to the order?

is the item too big?

is it too heavy?

did you run out of gift cards?

why is the order stuck?

do you know how ridiculous your answers sound?

11:44 AM

Rose | Customer Service

You will receive an e-mail when we have an estimated date. My apology for the inconvenience the situation had caused.

R

11:46 AM

release the hold on my credit card

11:47 AM

Rose | Customer Service

I don't have an option to do that.

Unless you delete your card on your acocunt.

*account

R

11:49 AM

please provide a link to page where i can delete my card

i have deleted the credit card

please remove the hold on my credit card

11:52 AM

Rose | Customer Service

Can i have your phone number so I can connect you to a phone associate?

R

11:52 AM

can you not remove the hold like you said?

why did you tell me to delete the credit card off my account?

11:53 AM

Rose | Customer Service

I can't.

By that the payment for the order won't go through since you want to cancel the order.

R

11:55 AM

payment information is already on the order

don't lie to me again

11:55 AM

Rose | Customer Service

That is only an authorization and not an actual charge, and I am not lying. can I have your phone number?

R

11:56 AM

will you be able to tell me anything new on the phone that is different than what you have told me here?

can you tell me when my order will ship?

can you cancel my order over the phone?

can you remove the hold on my credit card over the phone?>

can you assign a carrier while i am on the phone?

11:57 AM

Rose | Customer Service

If you can't provide that's okay. And as what I have said, you will receive an e-mail when we have an estimated date.

I no longer have other information regarding this order since I have provided to you already Steven.

R

11:58 AM

you havent provided ANYTHING to me

no status

no estiamted ship date

no estimated date of delivery

no tracking number

what information did you provide me about my order?

11:59 AM

Rose | Customer Service

Because the process is internal and I don't have further updates on this. I am asking you to wait until the order ships so you will have information.

. Is there anything else I can further assist you with aside from this?

R

12:01 PM