DAY 3

status of ORDER # 114-xxxxxxx-xxxxxxxx

10:53 AM

S

SLY HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.

Sly | Customer Service

Hi Steven. I understand you want to know the status of the order. I will definitely assist you with this.

It supposed to be delivered on the 27th.

Let me check what we can do here.

The item already waiting to be shipped. It already entered the shipping process.

S

10:58 AM

it has been in the "shipping process" for 4 days including today. i do not believe you.

if it is waiting to be shipped, has it been assigned a tracking number that you can give me?

10:59 AM

Sly | Customer Service

We still do not have the tracking number. You will receive the tracking info.

S

11:00 AM

have you assigned a carrier to the order?

that you can provide me?

11:01 AM

Sly | Customer Service

Not yet. Those information will be sent to you. For the meantime, we still do not have the i'nformation.

S

11:01 AM

so basically you have not even started packing the order yet. don't you think this is unacceptable - that a GIFT CARD cannot be processed in 4 days?

why has the order not been processed in 4 days?

11:03 AM

Sly | Customer Service

We're encountering a delay in shipping your order. We'll send a confirmation as soon as it ships and communicate the expected delivery date. We apologize for the inconvenience.

S

11:05 AM

since you have not shipped the order, please cancel the order

11:05 AM

Sly | Customer Service

You will be emailed once again for the update.

We cannot cancel the order due to it already entered the shipping process.

S

11:05 AM

but you haven't shipped in 4 days and you are holding funds against my credit card for 4 days

and you have no estimated ship date to even provide me

you can't even say tomorrow i will receieve or the next day

cancel my order

release the funds held on my credit card

these are very reasonable requests for an amazon order that has not shipped with no estimated ship date

11:07 AM

Sly | Customer Service

Have you tried to cancel the order on your end?

S

11:10 AM

yes the website will not let me cancel the order, it says it will try, but never updates me

11:10 AM

M

MICHAEL DANN HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.

Michael Dann | Customer Service

Hi Steven, How may I help you today?

M

11:11 AM

status of ORDER # 114-xxxxxxx-xxxxxxx

my understanding is there is no carrier assigned, no tracking number avaialble, no estimated ship date, no estimated delivery date

the order has been in process now for 4 days including today

the order is holding funds against my credit card for 4 days now

i want the order cancelled and funds released against my card

11:12 AM

Michael Dann | Customer Service

I'm sorry to hear about that you did not receive the item. Let me go ahead and check this for you.

I can forward this request to our distribution to fix the issue. Just one quick moment.

There was a ticket already filed about the cancellation request.

A specialist from our distribution team will reach out to you in 2 business days.

M

11:25 AM

so at least 2 more days of not receiving shipment

and amazon holding funds against my credit card

is that correct?

11:26 AM

Michael Dann | Customer Service

I have included that to the request.