DAY 4


order status: Order# 114-xxxxxxx-xxxxxxx
6:31 PM
S
SHARMAINE HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Sharmaine | Customer Service
Hi Steven, this is Sharmaine. How may I help you?
S
6:31 PM
order status: Order# 114-xxxxxxx-xxxxxxx
6:33 PM
Sharmaine | Customer Service
Please allow me a moment to check.
Upon carefully checking your order i can see that this item is still under pending fulfillment and this item is not available in our fulfillment facility in your area. However we try to obtain this item from our another fulfillment center. what I can do here is to file a ticket on this so that the shipment will go through and this item will be delivered to you anytime soon.
S
6:35 PM
there is already a ticket open
i would like to cancel the order since it has not shipped
6:36 PM
Sharmaine | Customer Service
as i can see here your orders was ready to ship out we dont have option for cancel your order
S
6:37 PM
do you have a tracking number since it is ready to ship out?
6:38 PM
Sharmaine | Customer Service
A specialist will need to help you out with this to get this matter resolved. I can connect you over to them for further assistance.
May I have your phone number?
S
6:38 PM
no
escalate via chat please
6:38 PM
Sharmaine | Customer Service
I do apologize but we don't have the tracking number
S
6:39 PM
so it is not ready to ship then
6:40 PM
Sharmaine | Customer Service
It is still in the shipping process
S
6:40 PM
how many days does it have to be in "shipping process" before i can cancel?
today is DAY 5
6:40 PM
Sharmaine | Customer Service
please wait right after 48 hours okay?
S
6:41 PM
but you guys say that every day
you said the same thing the day before, and the day before that...
what is amazon's policy. how many days does an order have to be stuck before it is willing to cancel?
6:42 PM
Sharmaine | Customer Service
5 days
S
6:42 PM
note that order was placed on dec 26. 5 days would be dec 31. is that correct?
6:43 PM
Sharmaine | Customer Service
Yes
Correct

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