DAY 5


ORDER # 114-xxxxxxx-xxxxxxx status
1:22 PM
R
RAHUL NATARAJAN HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
ORDER # xxxxxxx-xxxxxxx status
1:23 PM
Rahul Natarajan | Customer Service
Hi, I am Rahul Natarajan, I'll be glad to help you.
I found that you are having the problem with order ,But please don´t worry I will help you with that.
Amazon.com Gift Card in a Black Gift Box (Classic Black Card Design) Is this the item ?
R
1:26 PM
yes
1:26 PM
Rahul Natarajan | Customer Service
I am sorry that the item is not delivered to you ,
Kindly wait for two minutes while I am reviewing the order details.
I'm sorry to keep you waiting. It'll just be a moment longer.
Steven upon checking the details I found that the item is get strucked so in this case I will help you to raise a ticket for this issue
R
1:31 PM
i'd like to cancel the order
order was placed on dec 26, today is dec 31
1:32 PM
Rahul Natarajan | Customer Service
Sure I will mention that in the ticket
R
1:32 PM
can you not cancel the order?
1:32 PM
Rahul Natarajan | Customer Service
I will raise a TT to cancel the shipment
R
1:32 PM
what is a TT
1:32 PM
Rahul Natarajan | Customer Service
The ticket
To the shipment center
R
1:33 PM
how long until amazon can confirm order cancellation?
1:33 PM
Rahul Natarajan | Customer Service
As we have raise the ticket the item will be get cancel within a week
R
1:34 PM
a week?
you have been holding funds on my credit card for 6 days
and i have to wait another week until funds are released?
why does it take a week to cancel an order?
1:35 PM
Rahul Natarajan | Customer Service
I am sorry for that
R
1:36 PM
please provide ticket #
1:37 PM
Rahul Natarajan | Customer Service
http://tt.amazon.com/xxxxxxxxxx
You can find the Detailed ticket information
R
1:37 PM
xxxxxxxxxx is the ticket number correct?
that link does not work for me
1:38 PM
Rahul Natarajan | Customer Service
Yes
That is the number
R
1:38 PM
ok bye


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