DAY 11
...the same bullshit on the call...except now they state they can't even create a ticket until 3-5 days after the delivery date has passed.
ALL LIES.
Is this what you need
help with?
9:03 PM
Yes, that’s it
8:03 PM
Messaging Assistant |
Customer Service
OK, I'll get someone
to help you here through chat.
8:03 PM
OK, get help through
chat
8:03 PM
Messaging Assistant |
Customer Service
If you have details
you think would help the associate, type them here.
8:03 PM
K
KARTHIKEYAN HAS JOINED & WILL BE READY TO CHAT IN JUST
A MINUTE.
please cancel order
8:03 PM
Karthikeyan | Customer
Service
Hello, Steven. I
understand that you'd like to cancel the order. I will surely check what I can
do for you.
Thanks for waiting.
Upon checking, I see
that the item has already entered advance shipping process. At this point, I'm
unable to cancel the order.
However, when the
carrier attempts to deliver your shipment, you can: * Advise the driver you are
refusing the package if it is delivered while you're at home. * Return it using
our Online Returns Center (http://www.amazon.com/returns) if the package is
delivered while you are not at home. The package will be returned to us, and
we'll issue a refund when we process the return.
K
8:10 PM
yesterday it was
confirmed to me that if the item was not delivered that today amazon would
cancel
there was a ticket
opened with details
please find the ticket
and confirm order cancellation
8:12 PM
Karthikeyan | Customer
Service
Do you have the ticket
Id?
K
8:12 PM
no, none was provided,
none was emailed
this item was ordered
on DECEMBER 26
this is unreasonable
what can you do?
8:13 PM
Karthikeyan | Customer
Service
Let me check.
This issue has already
been reported to our technical team, and they're working on taking care of it.
Errors like this are
usually corrected shortly after they're reported.
I understand that the
delay might be inconvenience caused. But we will resolve this issue at the
earliest.
K
8:19 PM
i have asked about
this order almost every day since dec 26
unless you can provide
a tracking number, i want the order cancelled
8:19 PM
Karthikeyan | Customer
Service
This issue will be
resolved within two business days.
K
8:19 PM
no. you have said that
every day.
8:19 PM
Karthikeyan | Customer
Service
However, I can confirm
that we wouldn't charge for the item.
K
8:19 PM
i do not believe you.
8:20 PM
Karthikeyan | Customer
Service
I'm really sorry for
the inconvenience.
K
8:20 PM
it is a $700 gift
card.
8:20 PM
Karthikeyan | Customer
Service
Let me connect you to
a member of the team that will best be able to help you with this. It will only
take a moment.
K
8:20 PM
you are not going to
give that to me for free.
8:20 PM
Karthikeyan | Customer
Service
Could you please help
me with your mobile number?
K
8:20 PM
why
get someone to call me
then
xxx.xxx.xxxx
make sure they have
the ability to cancel the order
dont waste anymore of
my time
Karthikeyan | Customer
Service
Connected your call!
...the same bullshit on the call...except now they state they can't even create a ticket until 3-5 days after the delivery date has passed.
ALL LIES.
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