DAY 11

Is this what you need help with?

9:03 PM

Yes, that’s it

8:03 PM

Messaging Assistant | Customer Service

OK, I'll get someone to help you here through chat.

8:03 PM

OK, get help through chat

8:03 PM

Messaging Assistant | Customer Service

If you have details you think would help the associate, type them here.

8:03 PM

K

KARTHIKEYAN HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.

please cancel order

8:03 PM

Karthikeyan | Customer Service

Hello, Steven. I understand that you'd like to cancel the order. I will surely check what I can do for you.

Thanks for waiting.

Upon checking, I see that the item has already entered advance shipping process. At this point, I'm unable to cancel the order.

However, when the carrier attempts to deliver your shipment, you can: * Advise the driver you are refusing the package if it is delivered while you're at home. * Return it using our Online Returns Center (http://www.amazon.com/returns) if the package is delivered while you are not at home. The package will be returned to us, and we'll issue a refund when we process the return.

K

8:10 PM

yesterday it was confirmed to me that if the item was not delivered that today amazon would cancel

there was a ticket opened with details

please find the ticket and confirm order cancellation

8:12 PM

Karthikeyan | Customer Service

Do you have the ticket Id?

K

8:12 PM

no, none was provided, none was emailed

this item was ordered on DECEMBER 26

this is unreasonable

what can you do?

8:13 PM

Karthikeyan | Customer Service

Let me check.

This issue has already been reported to our technical team, and they're working on taking care of it.

Errors like this are usually corrected shortly after they're reported.

I understand that the delay might be inconvenience caused. But we will resolve this issue at the earliest.

K

8:19 PM

i have asked about this order almost every day since dec 26

unless you can provide a tracking number, i want the order cancelled

8:19 PM

Karthikeyan | Customer Service

This issue will be resolved within two business days.

K

8:19 PM

no. you have said that every day.

8:19 PM

Karthikeyan | Customer Service

However, I can confirm that we wouldn't charge for the item.

K

8:19 PM

i do not believe you.

8:20 PM

Karthikeyan | Customer Service

I'm really sorry for the inconvenience.

K

8:20 PM

it is a $700 gift card.

8:20 PM

Karthikeyan | Customer Service

Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.

K

8:20 PM

you are not going to give that to me for free.

8:20 PM

Karthikeyan | Customer Service

Could you please help me with your mobile number?

K

8:20 PM

why

get someone to call me then

xxx.xxx.xxxx

make sure they have the ability to cancel the order

dont waste anymore of my time

Karthikeyan | Customer Service

Connected your call!

...the same bullshit on the call...except now they state they can't even create a ticket until 3-5 days after the delivery date has passed.

ALL LIES.