DAY 14



Hi! It's Amazon's messaging assistant again.
So, what can I help you with?
12:07 PM
An item I ordered
12:07 PM
Messaging Assistant | Customer Service
Let's see. Could you select the item you're looking for from your recent orders below?
12:07 PM
12:07 PM
Messaging Assistant | Customer Service
We're just about to ship this order, and it's on track to be delivered by Mon, Jan 13.
Sounds good?
12:07 PM
I want to cancel
12:07 PM
Messaging Assistant | Customer Service
Since this item is just about to ship, I can't cancel it. To get a refund for it, you can either refuse the package when it’s delivered or return it once you receive it.
Have any questions about this?
12:07 PM
Yes
12:07 PM
Messaging Assistant | Customer Service
OK, I'll get someone to help you here through chat.
12:07 PM
OK, get help through chat
12:07 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
12:07 PM
N
NICKETA HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Nicketa | Customer Service
Hello, my name is Nicketa.
How can I assist you today?
N
12:08 PM
ORDER # 114-xxxxxxx-xxxxxxx
this was ordered DECEMBER 26
12:08 PM
Nicketa | Customer Service
I see here that the order is still pending fulfillment.
N
12:09 PM
please cancel the order
12:09 PM
Nicketa | Customer Service
That's why it was not shipped.
I'm sorry but i'm not able to have the order cancelled at the moment.
N
12:10 PM
it's been pending 14 days
if you cannot provide a tracking number, cancel the order
12:10 PM
Nicketa | Customer Service
You could contact us back within 24-48 hours and we would be able to have it cancelled then.
N
12:11 PM
no
you said that on the 28, on jan 3, and jan 5
i have been MORE than patient
it has been 14 days
12:11 PM
Nicketa | Customer Service
I'm sorry for the inconvenience.
N
12:12 PM
amazon has been holding funds against my credit card the entire time
cancel the order, release the hold on funds
12:12 PM
Nicketa | Customer Service
Can you provide me with the last 4 digits or the card you used to purchase this item?
N
12:12 PM
3000
12:13 PM
Nicketa | Customer Service
Thank you.
In this case i'll need to have you transferred over to the department that could better assist you.
May I have a good contact number for you?
N
12:16 PM
transfer via chat
you guys have called me before and it was not helpful
it has been FOURTEEN DAYS
12:17 PM
Nicketa | Customer Service
I do not the department here on chats.
N
12:17 PM
find someone to escalate via chat who can cancel the order
12:17 PM
Nicketa | Customer Service
Steven the department that i'm having you transferred over to is not on chat i'm sorry.
N
12:19 PM
find someone who can cancel the order

Who would you like to be transferred to?
N
12:22 PM
did i do something wrong? did i put in the order wrong?
12:22 PM
Nicketa | Customer Service
The order was not compeleted due to and issue with card.
N
12:24 PM
what is wrong with the card
i have called american express, they say the charge was accepted and is pending
and that's why amazon is HOLDING MY FUNDS for 14 days
12:24 PM
Nicketa | Customer Service
Oh okay.
N
12:24 PM
so what is the problem with the order? why can amazon not ship?
if you cannot ship, why can you not cancel?
12:25 PM
Nicketa | Customer Service
Would you be able to contact the bank aging and this time please provide them with this information.
N
12:26 PM
I ALREADY TALKED TO AMERICAN EXPRESS
12:26 PM
Nicketa | Customer Service
Transaction Id 5S5LLXXXXXXX Settlement Verification Code 1XXXXX
N
12:26 PM
they said they cannot release the funds because AMAZON has a pending authorization
they cannot just cancel an authorization from a retailer
12:26 PM
Nicketa | Customer Service
Okay.
N
12:26 PM
the retailer must cancel the authorization by cancelling the order
12:26 PM
Nicketa | Customer Service
In this case i'll have you transferred over to the department that could better assist you with this okay.
N
12:27 PM
you can clearly see a settlement verification code - that means AMEX is waiting for amazon to take the money


S
SHIVANI HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
SHIVANI | Customer Service
Hello, my name is SHIVANI. Please give me a moment to review the previous correspondence.
When have you contacted the bank?
S
12:32 PM
2 days ago
after jan 6 when it was supposed to deliver
12:32 PM
SHIVANI | Customer Service
Okay.
S
12:32 PM
the bank cannot cancel
amazon must cancel the order to release funds
12:33 PM
SHIVANI | Customer Service
Upon checking I can see that the item will be delievred on Friday, January 10, 2020 - Monday, January 13, 2020
S
12:33 PM
but you cannot provide a tracking number
just like you could not provide a tracking number for dec 27 delivery, jan 3 delivery, jan 6 delivery
12:33 PM
SHIVANI | Customer Service
There was delay as the shipping speed selected was no-rush shipping.
S
12:34 PM
lies
i chose prime delivery
Shipping Speed: Rush Shipping
per the invoice

For confirmation, are you referring to ​Amazon.com Gift Card in a Black Gift Box (Classic Black Card Design)?
S
12:36 PM
Order #114-xxxxxxx-xxxxxxx

Yes, It is a no rush delivery. Hence the item will be delivered on Expected delivery: Friday, January 10, 2020 - Monday, January 13, 2020.
S
12:37 PM
IT SAYS RUSH SHIPPING IN THE ORDER
i just pasted the entire invoice
and no-rush delivery means 14 days?
this was ordered DECEMBER 26

Also we are not getting the option to cancel the item as it is not yet shipped. Once the item is shipped you can cancel it also you can rejected the delivery on arrival.
I will check the invoice.
S
12:39 PM
you are all liars

Yes, that was the estimated time.
S
12:39 PM
plz share with all your associates that i have been documenting all interactions with amazon


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