DAY 14

S
Hi! It's Amazon's
messaging assistant again.
So, what can I help
you with?
12:07 PM
An item I ordered
12:07 PM
Messaging Assistant |
Customer Service
Let's see. Could you
select the item you're looking for from your recent orders below?
12:07 PM

12:07 PM
Messaging Assistant |
Customer Service
We're just about to
ship this order, and it's on track to be delivered by Mon, Jan 13.
Sounds good?
12:07 PM
I want to cancel
12:07 PM
Messaging Assistant |
Customer Service
Since this item is
just about to ship, I can't cancel it. To get a refund for it, you can either
refuse the package when it’s delivered or return it once you receive it.
Have any questions
about this?
12:07 PM
Yes
12:07 PM
Messaging Assistant |
Customer Service
OK, I'll get someone
to help you here through chat.
12:07 PM
OK, get help through
chat
12:07 PM
Messaging Assistant |
Customer Service
If you have details
you think would help the associate, type them here.
12:07 PM
N
NICKETA
HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Nicketa | Customer
Service
Hello, my name is
Nicketa.
How can I assist you
today?
N
12:08 PM
ORDER # 114-xxxxxxx-xxxxxxx
this was ordered
DECEMBER 26
12:08 PM
Nicketa | Customer
Service
I see here that the
order is still pending fulfillment.
N
12:09 PM
please cancel the
order
12:09 PM
Nicketa | Customer
Service
That's why it was not
shipped.
I'm sorry but i'm not
able to have the order cancelled at the moment.
N
12:10 PM
it's been pending 14
days
if you cannot provide
a tracking number, cancel the order
12:10 PM
Nicketa | Customer
Service
You could contact us
back within 24-48 hours and we would be able to have it cancelled then.
N
12:11 PM
no
you said that on the
28, on jan 3, and jan 5
i have been MORE than
patient
it has been 14 days
12:11 PM
Nicketa | Customer
Service
I'm sorry for the
inconvenience.
N
12:12 PM
amazon has been
holding funds against my credit card the entire time
cancel the order,
release the hold on funds
12:12 PM
Nicketa | Customer
Service
Can you provide me
with the last 4 digits or the card you used to purchase this item?
N
12:12 PM
3000
12:13 PM
Nicketa | Customer
Service
Thank you.
In this case i'll need
to have you transferred over to the department that could better assist you.
May I have a good
contact number for you?
N
12:16 PM
transfer via chat
you guys have called
me before and it was not helpful
it has been FOURTEEN
DAYS
12:17 PM
Nicketa | Customer
Service
I do not the
department here on chats.
N
12:17 PM
find someone to
escalate via chat who can cancel the order
12:17 PM
Nicketa | Customer
Service
Steven the department
that i'm having you transferred over to is not on chat i'm sorry.
N
12:19 PM
find someone who can
cancel the order
Who would you like to
be transferred to?
N
12:22 PM
did i do something
wrong? did i put in the order wrong?
12:22 PM
Nicketa | Customer
Service
The order was not
compeleted due to and issue with card.
N
12:24 PM
what is wrong with the
card
i have called american
express, they say the charge was accepted and is pending
and that's why amazon
is HOLDING MY FUNDS for 14 days
12:24 PM
Nicketa | Customer
Service
Oh okay.
N
12:24 PM
so what is the problem
with the order? why can amazon not ship?
if you cannot ship,
why can you not cancel?
12:25 PM
Nicketa | Customer
Service
Would you be able to
contact the bank aging and this time please provide them with this information.
N
12:26 PM
I ALREADY TALKED TO
AMERICAN EXPRESS
12:26 PM
Nicketa | Customer Service
Transaction Id 5S5LLXXXXXXX
Settlement Verification Code 1XXXXX
N
12:26 PM
they said they cannot
release the funds because AMAZON has a pending authorization
they cannot just
cancel an authorization from a retailer
12:26 PM
Nicketa | Customer
Service
Okay.
N
12:26 PM
the retailer must
cancel the authorization by cancelling the order
12:26 PM
Nicketa | Customer
Service
In this case i'll have
you transferred over to the department that could better assist you with this
okay.
N
12:27 PM
you can clearly see a
settlement verification code - that means AMEX is waiting for amazon to take
the money
S
SHIVANI
HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
SHIVANI | Customer
Service
Hello, my name is
SHIVANI. Please give me a moment to review the previous correspondence.
When have you
contacted the bank?
S
12:32 PM
2 days ago
after jan 6 when it
was supposed to deliver
12:32 PM
SHIVANI | Customer
Service
Okay.
S
12:32 PM
the bank cannot cancel
amazon must cancel the
order to release funds
12:33 PM
SHIVANI | Customer
Service
Upon checking I can
see that the item will be delievred on Friday, January 10, 2020 - Monday,
January 13, 2020
S
12:33 PM
but you cannot provide
a tracking number
just like you could
not provide a tracking number for dec 27 delivery, jan 3 delivery, jan 6
delivery
12:33 PM
SHIVANI | Customer
Service
There was delay as the
shipping speed selected was no-rush shipping.
S
12:34 PM
lies
i chose prime delivery
Shipping Speed: Rush
Shipping
per the invoice
For confirmation, are
you referring to Amazon.com Gift Card in a Black Gift Box (Classic Black Card
Design)?
S
12:36 PM
Order #114-xxxxxxx-xxxxxxx
Yes, It is a no rush
delivery. Hence the item will be delivered on Expected delivery: Friday,
January 10, 2020 - Monday, January 13, 2020.
S
12:37 PM
IT SAYS RUSH SHIPPING
IN THE ORDER
i just pasted the
entire invoice
and no-rush delivery
means 14 days?
this was ordered
DECEMBER 26
Also we are not
getting the option to cancel the item as it is not yet shipped. Once the item
is shipped you can cancel it also you can rejected the delivery on arrival.
I will check the
invoice.
S
12:39 PM
you are all liars
Yes, that was the
estimated time.
S
12:39 PM
plz share with all
your associates that i have been documenting all interactions with amazon
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