DAY 19
BETTER BUSINESS BUREAU
Your complaint has been submitted and assigned the ID 14088233. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.
Type a little about
what you'd like help with so I can get you to the right place.
8:24 PM
ORDER # 114-xxxxxxx-xxxxxxx
8:25 PM
Messaging Assistant |
Customer Service
Thanks.
OK, I'll get someone
to help you here through chat.
8:25 PM
OK, get help through
chat
8:25 PM
B
BLESSON HAS JOINED & WILL BE READY TO CHAT IN JUST A
MINUTE.
Blesson | Customer
Service
Hey Steven! I'll be
taking it from here and help you with this issue.
B
8:25 PM
Could you please help me
with the issue?
ORDER # 114-xxxxxxxx-xxxxxxx
order date december 26
where is it
if you cannot ship,
cancel the order
you have been holding
funds against my credit card for 20 days
TWENTY DAYS
8:28 PM
Blesson | Customer
Service
Let me check this for
you.
Steven, Don't worry.I
will help you.
Please don't worry.'
I will check this.
Upon checking, the
item is not shipped out yet.
B
8:31 PM
it was ordered
DECEMBER 26
cancel the order
have checked the
details.
I have troubleshooted
this issue
It will be solved in 3
business days.
B
8:34 PM
no
thats what you said
last time
and the time before
that
i am tired of amazon
holding my money
it has been TWENTY
days
this is not how a
company should do business
8:34 PM
Blesson | Customer
Service
Steven, I am sorry for
the inconvenience.
B
8:35 PM
thank you
but fix the problem
8:35 PM
Blesson | Customer
Service
Steven, have you
noticed the due date of this item?
B
8:36 PM
it is EXTREMELY
INCONVENIENT for amazon to hold $700+
what due
date?????????????
it was ordered LAST
YEAR!
8:36 PM
Blesson | Customer
Service
It's till January 13.
B
8:36 PM
that is the most
RECENT due date
first it was dec 27
8:36 PM
Blesson | Customer
Service
Expected delivery:
Friday, January 10, 2020 - Monday, January 13
B
8:36 PM
then jan 3
8:36 PM
Blesson | Customer
Service
This one
B
8:36 PM
than jan 6
no jan 13
then you are saying it
going to be jan 17+
its been TWENTY DAYS
look at the ship
attempts on the order
you will see what i am
saying is true
cancel the order
8:38 PM
Blesson | Customer
Service
No Steven.
This was the last
date.
B
8:39 PM
then ship it
overnight, and make it show up tomorrow
8:39 PM
Blesson | Customer
Service
Steven, we can do the
process only after the due date ends.
B
8:39 PM
Hello Steven Chen,
Thank you for shopping with us. We’ll send a confirmation when your item ships.
Details Order #114-8194116-2244239 Arriving: Friday, Dec 27 by 1 p.m. Ship to:
STEVEN CHEN 3410 UNITED LN... Total Before Tax: Estimated Tax: Order Total:
$720.60 $0.00 $720.60
Hello, We're
encountering a delay in shipping your order. The new delivery date is indicated
below. We'll send a confirmation when your items ship. We apologize for the inconvenience.
Details Order #114-8194116-2244239 Placed on Thursday, December 26, 2019 New
estimated delivery date: Monday, January 6, 2020 View or cancel order
Hello, We're
encountering a delay in shipping your order. The new delivery date is indicated
below. We'll send a confirmation when your items ship. We apologize for the
inconvenience. Details Order #114-8194116-2244239 Placed on Thursday, December
26, 2019 New estimated delivery date: Friday, January 10, 2020 - Monday,
January 13, 2020 View or cancel order
tell me no again
the due date has ended
the due date was
yesterday
you just said you
cannot process until the due date
so process the cancel
like you said
8:41 PM
Blesson | Customer
Service
I'm sorry for the
inconvenience you've experienced in this case.
you have been holding
money for twenty days
8:44 PM
Blesson | Customer
Service
Steven, these messages
were regarding the delivery concern. right?
B
8:45 PM
does it matter?
it was ordered dec 26
today is jan 14
ship it, or cancel it
but stop holding my
money
8:45 PM
Blesson | Customer
Service
Steven, what my point
is at the time of placing itself you have received this due date.
B
8:45 PM
the due date was
YESTERDAY
jan 13
8:46 PM
Blesson | Customer
Service
Yes I know that
B
8:46 PM
so it is past the due
date
8:46 PM
Blesson | Customer
Service
I'm coming to that
point.
Previously, agents
were unable to do the process because the item was within the delivery cycle.
B
8:47 PM
yes because you hold
my money and keep moving the due date
8:47 PM
Blesson | Customer
Service
But yesterday it ends,
so Now I have troubleshooted it.
And you will get the
result in 3 business days.
B
8:47 PM
why do i have to wait
AGAIN
ive been waiting for
20 days
have i not been
patient enough?
every single one of
your associates told me....WAIT
wait another 2 days,
wait another 3 days
and then the date
moved out again, and then they could do nothing
here is a record of
all communications with amazon for 20 days
https://amazongiftcardscam.amazongiftcardscam.com/
8:49 PM
Blesson | Customer
Service
Steven , previously
the item was under delivery cycle period.
That is why we were
unable to cancel it and issue the refund.
B
8:50 PM
yes that's happened 3
times
8:50 PM
Blesson | Customer
Service
Now it ends.
Now I have rectified
this issue by troubleshooting.
B
8:51 PM
what will happen in 3
days
Now the item got stuck
at somewhere.
B
8:52 PM
what will happen in 3
days
8:52 PM
Blesson | Customer
Service
They will find it and
revoked the status and issue the refund.
B
8:52 PM
let's be clear
in 3 business days,
they will issue a refund
correct?
They will solve this
issue.
B
8:53 PM
what does that mean
how will they solve it
what will happen in 3
days
or do i have to talk
to you guys again in 3 days?
JUST LIKE THE LAST 3
TIMES SINCE DEC 26
8:54 PM
Blesson | Customer
Service
Yes, you can contact
us at anytime.
B
8:54 PM
i want to know what is
going to be done
i want to know why it
is going to be different this time
Blesson | Customer
Service
From my end , I have
troubleshooted this issue and the issue will be solved in 3 days.
From my end , I don't
have any other option rather than this at this moment.
i am filing a case
with the BBB
this is not the way to
do business
good bye
Complaint Submitted
Your complaint has been submitted and assigned the ID 14088233. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.
Comments
Post a Comment