DAY 19

Type a little about what you'd like help with so I can get you to the right place.

8:24 PM

ORDER # 114-xxxxxxx-xxxxxxx

8:25 PM

Messaging Assistant | Customer Service

Thanks.

OK, I'll get someone to help you here through chat.

8:25 PM

OK, get help through chat

8:25 PM

B

BLESSON HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.

Blesson | Customer Service

Hey Steven! I'll be taking it from here and help you with this issue.

B

8:25 PM

Could you please help me with the issue?

ORDER # 114-xxxxxxxx-xxxxxxx

order date december 26

where is it

if you cannot ship, cancel the order

you have been holding funds against my credit card for 20 days

TWENTY DAYS

8:28 PM

Blesson | Customer Service

Let me check this for you.

Steven, Don't worry.I will help you.

Please don't worry.'

I will check this.

Upon checking, the item is not shipped out yet.

B

8:31 PM

it was ordered DECEMBER 26

cancel the order

have checked the details.

I have troubleshooted this issue

It will be solved in 3 business days.

B

8:34 PM

no

thats what you said last time

and the time before that

i am tired of amazon holding my money

it has been TWENTY days

this is not how a company should do business

8:34 PM

Blesson | Customer Service

Steven, I am sorry for the inconvenience.

B

8:35 PM

thank you

but fix the problem

8:35 PM

Blesson | Customer Service

Steven, have you noticed the due date of this item?

B

8:36 PM

it is EXTREMELY INCONVENIENT for amazon to hold $700+

what due date?????????????

it was ordered LAST YEAR!

8:36 PM

Blesson | Customer Service

It's till January 13.

B

8:36 PM

that is the most RECENT due date

first it was dec 27

8:36 PM

Blesson | Customer Service

Expected delivery: Friday, January 10, 2020 - Monday, January 13

B

8:36 PM

then jan 3

8:36 PM

Blesson | Customer Service

This one

B

8:36 PM

than jan 6

no jan 13

then you are saying it going to be jan 17+

its been TWENTY DAYS

look at the ship attempts on the order

you will see what i am saying is true

cancel the order

8:38 PM

Blesson | Customer Service

No Steven.

This was the last date.

B

8:39 PM

then ship it overnight, and make it show up tomorrow

8:39 PM

Blesson | Customer Service

Steven, we can do the process only after the due date ends.

B

8:39 PM

Hello Steven Chen, Thank you for shopping with us. We’ll send a confirmation when your item ships. Details Order #114-8194116-2244239 Arriving: Friday, Dec 27 by 1 p.m. Ship to: STEVEN CHEN 3410 UNITED LN... Total Before Tax: Estimated Tax: Order Total: $720.60 $0.00 $720.60

Hello, We're encountering a delay in shipping your order. The new delivery date is indicated below. We'll send a confirmation when your items ship. We apologize for the inconvenience. Details Order #114-8194116-2244239 Placed on Thursday, December 26, 2019 New estimated delivery date: Monday, January 6, 2020 View or cancel order

Hello, We're encountering a delay in shipping your order. The new delivery date is indicated below. We'll send a confirmation when your items ship. We apologize for the inconvenience. Details Order #114-8194116-2244239 Placed on Thursday, December 26, 2019 New estimated delivery date: Friday, January 10, 2020 - Monday, January 13, 2020 View or cancel order

tell me no again

the due date has ended

the due date was yesterday

you just said you cannot process until the due date

so process the cancel

like you said

8:41 PM

Blesson | Customer Service

I'm sorry for the inconvenience you've experienced in this case.

you have been holding money for twenty days

8:44 PM

Blesson | Customer Service

Steven, these messages were regarding the delivery concern. right?

B

8:45 PM

does it matter?

it was ordered dec 26

today is jan 14

ship it, or cancel it

but stop holding my money

8:45 PM

Blesson | Customer Service

Steven, what my point is at the time of placing itself you have received this due date.

B

8:45 PM

the due date was YESTERDAY

jan 13

8:46 PM

Blesson | Customer Service

Yes I know that

B

8:46 PM

so it is past the due date

8:46 PM

Blesson | Customer Service

I'm coming to that point.

Previously, agents were unable to do the process because the item was within the delivery cycle.

B

8:47 PM

yes because you hold my money and keep moving the due date

8:47 PM

Blesson | Customer Service

But yesterday it ends, so Now I have troubleshooted it.

And you will get the result in 3 business days.

B

8:47 PM

why do i have to wait AGAIN

ive been waiting for 20 days

have i not been patient enough?

every single one of your associates told me....WAIT

wait another 2 days, wait another 3 days

and then the date moved out again, and then they could do nothing

here is a record of all communications with amazon for 20 days

https://amazongiftcardscam.amazongiftcardscam.com/

8:49 PM

Blesson | Customer Service

Steven , previously the item was under delivery cycle period.

That is why we were unable to cancel it and issue the refund.

B

8:50 PM

yes that's happened 3 times

8:50 PM

Blesson | Customer Service

Now it ends.

Now I have rectified this issue by troubleshooting.

B

8:51 PM

what will happen in 3 days

Now the item got stuck at somewhere.

B

8:52 PM

what will happen in 3 days

8:52 PM

Blesson | Customer Service

They will find it and revoked the status and issue the refund.

B

8:52 PM

let's be clear

in 3 business days, they will issue a refund

correct?

They will solve this issue.

B

8:53 PM

what does that mean

how will they solve it

what will happen in 3 days

or do i have to talk to you guys again in 3 days?

JUST LIKE THE LAST 3 TIMES SINCE DEC 26

8:54 PM

Blesson | Customer Service

Yes, you can contact us at anytime.

B

8:54 PM

i want to know what is going to be done

i want to know why it is going to be different this time

Blesson | Customer Service

From my end , I have troubleshooted this issue and the issue will be solved in 3 days.

From my end , I don't have any other option rather than this at this moment.

i am filing a case with the BBB

this is not the way to do business

good bye

 BETTER BUSINESS BUREAU

Complaint Submitted

Your complaint has been submitted and assigned the ID 14088233. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.