DAY 19


Type a little about what you'd like help with so I can get you to the right place.
8:24 PM
ORDER # 114-xxxxxxx-xxxxxxx
8:25 PM
Messaging Assistant | Customer Service
Thanks.
OK, I'll get someone to help you here through chat.
8:25 PM
OK, get help through chat
8:25 PM
B
BLESSON HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Blesson | Customer Service
Hey Steven! I'll be taking it from here and help you with this issue.
B
8:25 PM
Could you please help me with the issue?
ORDER # 114-xxxxxxxx-xxxxxxx
order date december 26
where is it
if you cannot ship, cancel the order
you have been holding funds against my credit card for 20 days
TWENTY DAYS
8:28 PM
Blesson | Customer Service
Let me check this for you.
Steven, Don't worry.I will help you.
Please don't worry.'
I will check this.
Upon checking, the item is not shipped out yet.
B
8:31 PM
it was ordered DECEMBER 26
cancel the order
have checked the details.
I have troubleshooted this issue
It will be solved in 3 business days.
B
8:34 PM
no
thats what you said last time
and the time before that
i am tired of amazon holding my money
it has been TWENTY days
this is not how a company should do business
8:34 PM
Blesson | Customer Service
Steven, I am sorry for the inconvenience.
B
8:35 PM
thank you
but fix the problem
8:35 PM
Blesson | Customer Service
Steven, have you noticed the due date of this item?
B
8:36 PM
it is EXTREMELY INCONVENIENT for amazon to hold $700+
what due date?????????????
it was ordered LAST YEAR!
8:36 PM
Blesson | Customer Service
It's till January 13.
B
8:36 PM
that is the most RECENT due date
first it was dec 27
8:36 PM
Blesson | Customer Service
Expected delivery: Friday, January 10, 2020 - Monday, January 13
B
8:36 PM
then jan 3
8:36 PM
Blesson | Customer Service
This one
B
8:36 PM
than jan 6
no jan 13
then you are saying it going to be jan 17+
its been TWENTY DAYS
look at the ship attempts on the order
you will see what i am saying is true
cancel the order
8:38 PM
Blesson | Customer Service
No Steven.
This was the last date.
B
8:39 PM
then ship it overnight, and make it show up tomorrow
8:39 PM
Blesson | Customer Service
Steven, we can do the process only after the due date ends.
B
8:39 PM
Hello Steven Chen, Thank you for shopping with us. We’ll send a confirmation when your item ships. Details Order #114-8194116-2244239 Arriving: Friday, Dec 27 by 1 p.m. Ship to: STEVEN CHEN 3410 UNITED LN... Total Before Tax: Estimated Tax: Order Total: $720.60 $0.00 $720.60
Hello, We're encountering a delay in shipping your order. The new delivery date is indicated below. We'll send a confirmation when your items ship. We apologize for the inconvenience. Details Order #114-8194116-2244239 Placed on Thursday, December 26, 2019 New estimated delivery date: Monday, January 6, 2020 View or cancel order
Hello, We're encountering a delay in shipping your order. The new delivery date is indicated below. We'll send a confirmation when your items ship. We apologize for the inconvenience. Details Order #114-8194116-2244239 Placed on Thursday, December 26, 2019 New estimated delivery date: Friday, January 10, 2020 - Monday, January 13, 2020 View or cancel order
tell me no again
the due date has ended
the due date was yesterday
you just said you cannot process until the due date
so process the cancel
like you said
8:41 PM
Blesson | Customer Service
I'm sorry for the inconvenience you've experienced in this case.
you have been holding money for twenty days
8:44 PM
Blesson | Customer Service
Steven, these messages were regarding the delivery concern. right?
B
8:45 PM
does it matter?
it was ordered dec 26
today is jan 14
ship it, or cancel it
but stop holding my money
8:45 PM
Blesson | Customer Service
Steven, what my point is at the time of placing itself you have received this due date.
B
8:45 PM
the due date was YESTERDAY
jan 13
8:46 PM
Blesson | Customer Service
Yes I know that
B
8:46 PM
so it is past the due date
8:46 PM
Blesson | Customer Service
I'm coming to that point.
Previously, agents were unable to do the process because the item was within the delivery cycle.
B
8:47 PM
yes because you hold my money and keep moving the due date
8:47 PM
Blesson | Customer Service
But yesterday it ends, so Now I have troubleshooted it.
And you will get the result in 3 business days.
B
8:47 PM
why do i have to wait AGAIN
ive been waiting for 20 days
have i not been patient enough?
every single one of your associates told me....WAIT
wait another 2 days, wait another 3 days
and then the date moved out again, and then they could do nothing
here is a record of all communications with amazon for 20 days
https://amazongiftcardscam.amazongiftcardscam.com/
8:49 PM
Blesson | Customer Service
Steven , previously the item was under delivery cycle period.
That is why we were unable to cancel it and issue the refund.
B
8:50 PM
yes that's happened 3 times
8:50 PM
Blesson | Customer Service
Now it ends.
Now I have rectified this issue by troubleshooting.
B
8:51 PM
what will happen in 3 days
Now the item got stuck at somewhere.
B
8:52 PM
what will happen in 3 days
8:52 PM
Blesson | Customer Service
They will find it and revoked the status and issue the refund.
B
8:52 PM
let's be clear
in 3 business days, they will issue a refund
correct?
They will solve this issue.
B
8:53 PM
what does that mean
how will they solve it
what will happen in 3 days
or do i have to talk to you guys again in 3 days?
JUST LIKE THE LAST 3 TIMES SINCE DEC 26
8:54 PM
Blesson | Customer Service
Yes, you can contact us at anytime.
B
8:54 PM
i want to know what is going to be done
i want to know why it is going to be different this time
Blesson | Customer Service
From my end , I have troubleshooted this issue and the issue will be solved in 3 days.
From my end , I don't have any other option rather than this at this moment.

i am filing a case with the BBB
this is not the way to do business
good bye


 BETTER BUSINESS BUREAU
Complaint Submitted

Your complaint has been submitted and assigned the ID 14088233. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.

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